Privacy Policy – 444 Games Pakistan

1. Introduction

This Privacy Policy explains how 444 Games ("we", "us", "the platform") collects, processes, stores, and protects personal information belonging to players who use the 444games.biz platform. It applies to all interactions with 444 Games, including account registration, deposits and withdrawals, gameplay, customer support, and any marketing communications you receive from us.

At 444 Games, we believe privacy is a basic right — not a compliance formality. Every Pakistani player who creates an account with us deserves a clear, honest explanation of what happens to their information. This policy is written to be read and understood, not buried in language designed to obscure rather than inform.

By registering and using 444 Games, you confirm that you have read this Privacy Policy and agree to the processing of your personal data as described herein. If you do not agree, please do not register an account or use the platform. The Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming policy, both of which are available on the platform.

2. Data Controller

444 Games (operating at 444games.biz) is the data controller for all personal information collected through the platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that processing is carried out lawfully and in accordance with this Privacy Policy.

For any queries, data rights requests, or privacy concerns, the data controller can be contacted at:

• Email: support@444games.biz
• Subject line for data requests: "Privacy / Data Rights Request"

All privacy-related correspondence receives a response within 30 calendar days of receipt.

3. What Personal Data We Collect

444 Games collects personal data in the following categories:

3.1 Registration Data

When you create an account at 444 Games, we collect:

• Full name as it appears on your CNIC.
• Date of birth (for age verification purposes).
• Pakistani mobile number.
• Email address.
• CNIC number (collected during identity verification).
• Residential address in Pakistan.

3.2 Payment Data

When you make a deposit or request a withdrawal, we collect:

• Mobile wallet numbers (Easypaisa, JazzCash, NayaPay, SadaPay).
• Bank account details for IBFT transfers (account title, IBAN, bank name).
• Masked card details for Visa/Mastercard debit payments (card type, last 4 digits, expiry).
• Transaction reference numbers and amounts.

3.3 Identity Verification Documents

For KYC (Know Your Customer) compliance, we collect:

• Scanned or photographed copy of CNIC (front and back).
• Proof of address documents (utility bill or bank statement) for withdrawals above Rs 50,000.
• Selfie or live photo for enhanced verification where required.

3.4 Gameplay and Transaction Data

As you use 444 Games, we automatically record:

• Bets placed, games played, stakes, and outcomes.
• Session duration, login and logout timestamps.
• Bonus claims, wagering progress, and promotional participation.
• Deposit and withdrawal history with dates and amounts.

3.5 Technical Data

We collect technical information about how you access the platform:

• IP address at the time of each session.
• Device type, operating system, and browser version.
• Mobile network operator (where relevant).
• Session cookies and platform analytics data.

3.6 Communications Data

When you contact 444 Games support, we retain records of:

• Live chat transcripts.
• Email correspondence.
• Nature of the query, resolution, and timestamps.

4. How and Why We Use Your Data

The table below maps each data category at 444 Games to its specific purpose:

444 Games also uses aggregate, anonymised data — from which individual players cannot be identified — for platform analytics, game performance reviews, and business planning. This anonymised data is not subject to this Privacy Policy.

5. Legal Basis for Processing

444 Games processes your personal data under the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 444 Games — including running your account, processing bets, and handling payments.
• Legal obligation: Processing required to comply with our gaming licence conditions, anti-money laundering (AML) regulations, and Know Your Customer (KYC) requirements applicable to licensed gaming operators.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving the platform — where our interests do not override your fundamental privacy rights.
• Consent: For marketing communications (promotional emails, SMS notifications about bonuses and offers). You can withdraw consent for marketing at any time by contacting support@444games.biz or by using the unsubscribe mechanism in any marketing email.

6. When We Share Your Data

444 Games does not sell your personal data. We share personal data only in the following circumstances:

6.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary payment data with our licensed payment processing partners — including Easypaisa, JazzCash, NayaPay, SadaPay, and our card processing provider. These processors are contractually bound to handle your data securely and solely for the purpose of processing your transaction.

6.2 Identity Verification Providers

Your CNIC details and KYC documents may be shared with a third-party identity verification service provider for the purpose of confirming your identity and age. This provider is bound by a data processing agreement with 444 Games and may not use your data for any other purpose.

6.3 Regulatory and Legal Authorities

We may disclose personal data to our gaming regulatory authority, financial intelligence units, or law enforcement agencies where we are legally required to do so — for example, under anti-money laundering reporting obligations or in response to a court order. 444 Games does not make voluntary disclosures to authorities beyond what is legally required.

6.4 Fraud Prevention

Where we suspect fraudulent activity, account abuse, or multi-accounting, we may share relevant account data with fraud prevention services or with other licensed gaming operators participating in shared fraud prevention networks. This sharing is strictly limited to what is necessary to prevent the specific fraudulent activity identified.

7. Payment Data Security

Payment processing at 444 Games is handled by PCI-DSS (Payment Card Industry Data Security Standard) compliant payment processors. This means your card details and mobile wallet credentials are never stored in full on 444 Games servers — only tokenised references are retained, sufficient to identify your preferred payment method for future withdrawals.

For Easypaisa, JazzCash, NayaPay, and SadaPay transactions, 444 Games retains only the mobile wallet number and transaction reference. Full wallet credentials and PINs are never captured or stored by the platform under any circumstances.

IBFT bank transfer details — account title, IBAN, and bank name — are stored in your account for withdrawal processing purposes. This data is encrypted at rest and accessible only through authenticated account sessions.

8. Cookies and Tracking Technologies

444 Games uses the following types of cookies:

8.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They manage your login session, maintain your basket in the bet slip, and keep you logged in securely across pages. These cookies cannot be disabled without disrupting the functionality of the platform.

8.2 Performance and Analytics Cookies

We use first-party analytics to understand how players navigate the 444 Games platform — which pages are most visited, how long sessions last, and where players encounter difficulties. This helps us improve the platform. These cookies collect data in aggregate, anonymised form and do not track you individually across other websites.

8.3 Security Cookies

Security cookies at 444 Games help detect unusual login patterns, potential account takeovers, and suspicious activity. They form part of our fraud prevention infrastructure and are strictly necessary for player account security.

8.4 What We Do Not Use

444 Games does not use:

• Third-party advertising cookies or retargeting pixels.
• Social media tracking cookies.
• Cross-site tracking technologies that follow you to other websites after you leave the platform.

You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from logging in or using the platform normally.

9. How Long We Keep Your Data

The retention periods at 444 Games are governed by our legal obligations and operational requirements:

• Account data — retained for the duration of your active account plus 5 years after account closure, as required by our AML and gaming licence obligations.
• KYC documents — retained for 5 years from the date of verification or account closure, whichever is later.
• Payment transaction records — retained for 7 years from the transaction date for financial regulatory compliance.
• Gameplay history — retained for 5 years for dispute resolution and responsible gaming audit purposes.
• Customer support records — retained for 3 years from the date of the interaction.
• Marketing consent records — retained until you withdraw consent, then for a further 2 years as evidence that consent was properly managed.

After the applicable retention period expires, personal data is securely deleted or anonymised. 444 Games does not retain personal data beyond the periods described above except where a specific legal requirement compels extended retention, in which case you will be notified.

10. How We Protect Your Data

The security measures at 444 Games include:

• SSL/TLS encryption on all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including KYC documents and payment references.
• Access controls — personal data is accessible only to authorised personnel who need it to perform specific job functions. Access is logged and audited.
• Two-factor authentication available for player accounts to reduce the risk of unauthorised access.
• Regular security audits conducted by independent third-party security specialists.
• Intrusion detection systems monitoring for unusual access patterns around the clock.

Despite these measures, no internet-based service can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights and freedoms, 444 Games will notify affected players and relevant regulatory authorities within the timeframes required by applicable law.

11. Your Data Rights

As a player at 444 Games, you have the following rights regarding your personal data:

All data rights requests are processed within 30 calendar days. If the volume or complexity of a request requires additional time, we will notify you within the initial 30-day period and provide a revised timeline. Exercising your data rights is free of charge.

12. Minors

444 Games does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adults, and age verification is a mandatory step during account registration. If we become aware that a minor has registered an account, the account will be closed immediately and all data associated with it will be deleted in accordance with our data retention policy for underage accounts.

If you believe a minor may have created an account at 444 Games, please contact us immediately at support@444games.biz so we can investigate and act without delay.

13. Changes to This Privacy Policy

444 Games reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, we will notify you by email to the address on your account at least 14 days before the changes take effect. The updated policy will also be published at 444games.biz/privacy-policy with a revised "Last Updated" date.

For non-material changes — such as minor clarifications that do not affect your rights — we may update the policy without advance notice. We encourage you to review the policy periodically so you are aware of how your information is being handled at all times.

Continued use of the 444 Games platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with a change, your right is to close your account before the updated policy takes effect.

14. Contact & Data Requests

For any privacy-related query, data rights request, or concern about how 444 Games handles your personal information, please contact us:

• Email: support@444games.biz
• Subject line for data requests: "Privacy / Data Rights Request"
• Response time: Within 30 calendar days of receipt.
• Languages: English and Urdu.

If you make a formal data rights request, please include your registered email address, a brief description of the request, and a copy of your CNIC for identity verification. We cannot process data requests without verifying the requester's identity, as this protects your data from being shared with unauthorised third parties.